FAQ
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How can I track my order?
We will email you the status of your order
Can I cancel my order?
If the order has not been shipped by the courier company after the order is placed, it can be cancelled and we will deal with it immediately after we see it(
When will my order be shipped?
Shipped within 2-5 days
What payment methods do you accept?
Shopify Payments
Why did my credit card payment fail?
If payment has been declined, kindly place a new order as we are unable to process any orders until payment has been successfully made.
How much is the shipping fee?
Please refer to the link below for our shipping fees and delivery timelines.
Do you offer international shipping?
We support international delivery
How long does delivery take?
If the package is lost, we will compensate or reissue it for you
What should I do if I receive a defective item?
please email us at auroralunasg@gmail.com with your order ID and details, We will get back within 2 to 3 business days on next steps.
How do I create an account?
If you have forgotten your password, please click here to reset your password and we will send you a link to the email address you provided so that you can easily reset your password
Do you offer membership discounts?
Membership discount is 10%, and members can participate in many limited-time discounts and limited-time giveaways.
What should I do if my product has a quality issue?
You can contact us in time and provide the corresponding information, we take the interests of the customer as the main, quality problems can certainly be returned to the replacement.